The security of your information is our priority

1 Introduction and Scope

xx999 places the highest importance on user privacy. When you visit our website, create an account, make a deposit, or use any of our services — we are responsible for protecting your personal information at every step.

The term "information" in this policy includes your name, mobile number, email address, financial transaction details, IP address, and all data relating to your browsing behaviour.

This policy applies only to xx999's own platform. Third-party sites or applications may have their own privacy policies, and xx999 is not responsible for those.

2 Sources and Types of Information Collected

2.1 Registration and Account Management

When creating an account, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Residential address
• Preferred payment method (bKash, Nagad, Rocket, Upay, or bank transfer)
• National ID or passport details for identity verification (if required)

2.2 Transaction Information

When you make a deposit or withdrawal, the time, amount, and method of the financial transaction are automatically recorded. This information is used for payment processing and fraud prevention.

2.3 Technical Information

Information automatically collected during site use includes: your device type and operating system, browser type and version, IP address, time of site access and session duration, and data obtained from cookies.

2.4 Customer Support Communications

Messages and attachments you provide when seeking support via live chat or email are retained for a set period to assist with resolving any future disputes.

3 Purposes for Using Your Information

xx999 uses your information only for the following legitimate purposes:

• Account verification and management: Confirming your identity and maintaining your account properly.
• Payment processing: Completing deposit and withdrawal requests securely and maintaining proper records.
• Security and fraud prevention: Detecting unusual activity and protecting accounts from unauthorised access.
• Customer service improvement: Responding appropriately to your complaints and queries and improving the quality of service.
• Legal compliance: Retaining information necessary to comply with applicable laws and regulations.
• Responsible gaming assurance: Identifying excessive gambling behaviour and protecting users. This process is part of following our Responsible Gaming Policy.
• Customised experience: Analysing your preferences and usage patterns to present more relevant services.

We do not sell your personal information to advertisers or third parties.

4 Sharing Information with Third Parties

xx999 may share your information with trusted third parties in certain specific situations. This applies only in the following cases:

4.1 Payment Processors

Financial information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners. These organisations operate under their own privacy policies.

4.2 Technology Service Providers

Limited technical information may be shared with SSL security, cloud hosting, and data analytics providers to ensure the secure operation of the site. These partners may not use your information for their own purposes without xx999's authorisation.

4.3 Legal Requirements

We will be obliged to provide information when required by court order, a legitimate request from a government authority, or the obligations of applicable law.

4.4 Business Restructuring

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new operating entity. You will be notified in advance in such cases.

5 Cookies and Tracking Technologies

xx999 uses cookies to improve its services and make the user experience smoother. Cookies are small text files stored on your device that help the site remember information from your previous visits.

5.1 Essential Cookies

These are essential for the basic functioning of the site, such as maintaining login sessions and verifying security. They cannot be disabled because the site will not work properly without them.

5.2 Analytics Cookies

These are used to understand which pages are visited most, how long users stay, and where problems occur. This information is completely anonymous and does not reveal personal identity.

5.3 Managing Cookies

You can disable or delete cookies at any time from your browser settings. However, some specific services may not work properly without cookies.

6 Data Retention Period

We retain your information only for as long as it is needed to fulfil the purpose for which it was collected, or as required by legal obligations.

• Active account information: Retained for the entire duration the account remains active.
• Transaction records: Kept for the period required by financial audit and legal requirements.
• Customer support records: Retained for a set period after the last contact.
• Closed accounts: Even after an account is closed, some information must be kept for a set period due to legal obligations.

Once the retention period ends, your information is securely deleted or anonymised.

7 Data Security Measures

xx999 maintains multiple technical and organisational security measures to ensure the safety of your personal and financial information.

• All communications are protected with SSL encryption
• Sensitive data is stored in encrypted databases
• OTP verification to prevent unauthorised account access
• Regular security audits and vulnerability testing
• Strict data access policies for staff
• Automated system for monitoring suspicious activity

However, no transfer of data over the internet is ever completely risk-free. You should also stay cautious — do not share your password with anyone, and be careful when logging in on public networks.

8 User Rights

As a user of xx999, you have the following rights regarding your personal information:

8.1 Right to Access Information

Contact our customer support to find out what information we hold about you. Submit a request via 24/7 live chat or email and we will respond within a reasonable time.

8.2 Right to Correct Information

If there is any incorrect or outdated information in your account, you may request that it be corrected. The necessary corrections will be made after identity verification.

8.3 Request to Delete Information

After closing your account, you may request the deletion of information that is not legally required to be retained. However, some information must be kept for a set period due to legal obligations.

8.4 Right to Data Portability

You may request to receive the basic information associated with your account in a standard format.

8.5 Right to Opt Out of Marketing Communications

You will have the option to opt out of promotional emails or messages at any time. However, important messages relating to your account will continue to be sent.

9 Protection of Minors' Information

xx999 strictly follows a 21+ age policy. Our services are not intended for anyone under 21, and we do not knowingly collect any information from minors.

Age is verified at the time of registration. If there is any suspicion that an account belongs to a minor, it will be investigated and the necessary action taken. If it is found that we have inadvertently collected information from a minor, it will be deleted immediately.

10 Changes to This Policy

xx999 reserves the right to update this privacy policy as needed. For any significant changes, we will notify you in advance at your registered email or mobile number.

The date of each change is published at the top of the page as "Last Updated". Continued use of the site after a change is considered acceptance of the new policy. You are therefore advised to review this page regularly.

For more information about our previous policies and to learn more about xx999, visit our About Us page.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact the xx999 customer support team. We are available 24 hours a day, 7 days a week in both Bangla and English.

For quick answers to common questions, check our FAQ section — it covers common questions about privacy, payments, and account matters.